We implements a 24/7 customer experience monitoring system, aiming to shift towards service-oriented and technology-based marketing. Based on the original "Five in One" approach, the customer service system that integrates marketing, research and development, production, technology, and sales with the market as the core has been upgraded to a comprehensive feedback, timeliness monitoring, analysis perspective, and improvement promotion system that uses big data as a means to collect customer needs comprehensively, covering all important touchpoints of the customer journey, conducting comprehensive research on the needs of decision-makers and stakeholders in the customer base, and achieving service upgrades; By comprehensively evaluating and adjusting the direction of marketing and services, we provide customers with personalized and closed-loop product and technical services before, during, and after sales.